Refund Policy

Effective Date: 2026-05-28

This policy describes how Shapsoftech handles refunds for charges processed through HiringEasy.

1. One-Time Purchases

Refunds for one-time service purchases (such as PDF/DOCX downloads or ATS analysis reports) may be approved in the following cases:

Duplicate charge for the same service.
Failed service fulfillment due to a verified technical failure on our platform.
Unauthorized transaction reported within the eligible window.

2. Subscription Charges

Subscription fees are generally non-refundable after a billing cycle has been activated and service access has been granted, unless required by applicable law, or in cases of unauthorized or duplicate payment events.

3. Non-Refundable Cases

Change of mind after successful service delivery.
Inaccurate user-provided resume data causing undesired output.
Account suspension due to policy violations or misuse.
Failure to cancel a subscription before the renewal date.

4. Request Window

Submit refund requests within 7 calendar days from the charge date, unless a longer period is mandated by applicable local law.

5. Processing Timeline

Approved refunds are submitted to the payment provider and typically settle within 5–10 business days, depending on your bank or card network.

6. How to Request a Refund

You can request a refund through:

The in-app billing dashboard — click "Request Refund" on any eligible transaction.
Email at support@hiringeasy.co.in — include your invoice ID, transaction ID, and reason.

7. Contact

For refund inquiries: support@hiringeasy.co.in